Team Made General Solutions Inc.: Your Privacy Matters

This Privacy Policy explains how Team Made General Solutions Inc. (“Team Made General Solutions Inc.,” “we,” “us,” or “our”) handles your personal information (defined below) when you use our website (“Site”) or our products and services (“Services”). It also describes our use of cookies on your computer or mobile device.

Important Information for Specific Groups:

• Current or Former Employees/Workers: If you are a current or former employee of Team Made General Solutions Inc., details about how we manage your employee personal information are available on our intranet. You can also request this information from your HR representative.

Our Role in Managing Your Information:

For the purposes of this Privacy Policy, Team Made General Solutions Inc. acts as the “controller” (the party responsible) for your personal information when we provide the Services directly to you. In some cases, we may provide Services on behalf of our customers or other third parties. When we do this, Team Made General Solutions Inc. may act as a “processor” or “service provider” for those organizations. In such situations, you should review the privacy policy of the specific third party you are dealing with directly, as they will be responsible for managing your personal information.

Consumer Notice of Collection:

This notice informs all consumers subject to this Privacy Policy about the categories of personal information we collect. You can easily navigate to specific sections of this Privacy Policy by clicking on the relevant links in the menu.

The Personal Information We Collect

The specific types of personal information we collect about you depend on how you interact with us. Throughout this policy, “personal information” and “personal data” are used interchangeably and refer to information that identifies, relates to, describes, or can be linked to you. The table below outlines the categories and specific types of personal information we may collect (or have collected in the past 12 months) and how we collect it, based on the Services you use.

We may also collect relevant information about you from sources other than directly from you. These sources include third parties, business partners, our affiliates, and publicly available records. Providing the listed personal information is voluntary. However, in certain situations, we may not be able to fulfill your request for our Services if you do not provide the requested personal information. We will take reasonable steps to ensure that the personal information we store is accurate, complete, and current.

How We Obtain Your Personal Information

We collect your personal information in the following ways, in accordance with applicable law:

• Directly from you: When you use our Site or Services, sign up for an account, contact us, or subscribe to receive emails, text messages, and/or postal mailings.
• Through cookies and other web technologies: When you visit our Site, open or click on emails we send you, or interact with our advertisements. We or our third-party partners automatically collect certain information using technologies such as cookies, web beacons, clear GIFs, pixels, internet tags, web server logs, and other data collection tools. For more information, please refer to the “Cookies and Other Web Devices” section below.
• From our third-party partners: This includes third parties we have partnered with to provide you with the Services you have requested from us.
• Other sources: Including publicly available sources.

How We Utilize and Process Your Personal Information

We will only use your personal information when permitted by law. In addition to the uses described above, we will most commonly use your personal information, and may share it with other parties acting on our behalf, for one or more of the following purposes:

• To verify your identity when you visit our Site.
• To administer your account.
• To deliver the products, information, and Services you request or that we believe may be of interest to you.
• To address your inquiries related to support or other requests.
• If you are a customer, to fulfill our contractual obligations to you.
• To enhance and personalize your experience with us.
• For processing orders and to streamline your checkout and service procedures.
• To perform analytics and resolve issues.
• For internal administrative purposes and to manage our relationship with you.
• To evaluate and respond to any complaints or feedback you provide.
• For market research purposes.
• To investigate suspicious or harmful activity and to safeguard the security of our Site and Services.
• To comply with our legal obligations, to establish and exercise our legal rights, and to defend against legal claims.

While the preceding sections outline our main reasons for collecting your information, we often have multiple purposes. Consequently, the legal basis for collecting and processing your personal information varies depending on the specific context. This basis may include your explicit consent, the necessity of fulfilling a contract with you, our legal obligations, and/or our legitimate business interests.

Marketing Communications

If you’ve given us permission to use your personal information for marketing, we may use it for marketing analysis and to send you updates and news about Team Made General Solutions Inc. and our partners.

You can withdraw your marketing consent at any time by emailing us at info@teammadegs.com.

How We Share Your Personal Information

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose your personal information as described below, always in accordance with applicable law:

• Team Made General Solutions Inc. Affiliates and Acquisitions: We may share your personal information with our corporate family (e.g., parent company, sister companies, subsidiaries, joint ventures, or companies under common control). If our company, business, or assets are acquired by another company, we will also share your personal information with them.
• Disclosures with Your Consent: We may ask if you would like us to share your information with unaffiliated third parties not described elsewhere in this policy.
• Disclosures Without Your Consent: We may disclose personal information in response to legal processes like subpoenas, warrants, or court orders, or to comply with relevant laws and regulations. We may also disclose your personal information to establish or exercise our legal rights, defend against legal claims, investigate or prevent potential illegal activities, suspected fraud, threats to safety or property, for audits, or in the event of a violation of our policies.
• Service Providers: We may share your personal information with companies that provide services to us, such as website administration, conducting surveys, sending communications, or providing technical support, data center services, or legal advice. These service providers may collect, store, analyze, or otherwise process information on our behalf.
• Government Agencies, Regulators, and Professional Advisors: Where permitted or required by law, we may disclose personal information to government agencies and regulators (e.g., tax authorities, courts, and government authorities) to comply with our legal obligations and to external professional advisors as necessary to defend our legal interests.
• Social Media Platforms and Networks: Our Site may include features like plugins or widgets provided by third parties that may result in information being collected or shared between us and the third party. The third party’s use of your information is not governed by this Privacy Policy. You may have the right to opt out of our use of these technologies, as further described in this Privacy Policy.
• De-identified or Aggregate Information: We may combine and anonymize your information so that it no longer identifies you. This data may be used for statistical, analytical, and administrative purposes, such as analyzing website traffic and trends, tailoring our Services, or conducting product analysis. We may disclose this anonymized or aggregated data at our discretion, in accordance with applicable laws.

Your Rights and Choices

You have certain rights and choices regarding your personal information, which may vary depending on your location. Specifically, you may have the following rights and choices:

• Changes to Your Personal Information: You have the right to request the correction of any inaccurate personal information we hold about you. Depending on the purpose of the processing, you may also have the right to have incomplete personal information completed, including by providing a supplementary statement. As mentioned above, you may also be able to correct your information in your account or profile.
• Deletion of Your Personal Information: You have the right to request that we delete your personal information. If required by law, we will grant your request. However, when we delete personal information, it will be removed from our active database but may remain in archives where deletion is not practical or possible. Additionally, we may retain your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce our agreements.
• Revocation of Consent: If you withdraw your consent for us to process your personal information, we may no longer be able to provide you with certain services. In some cases, we may limit or deny your request if the law permits or requires us to do so, if we are unable to adequately verify your identity, or if our processing is not based on your consent. The withdrawal of your consent will not affect the lawfulness of any processing based on your previous consent.
• Access to Your Personal Information: You have the right to request access to the personal information we hold about you, along with other details such as the purposes of the processing, the recipients or categories of recipients to whom the personal information has been or will be disclosed, the sources of the personal information, retention periods, and transfers of personal information.
• Data Portability: Under certain circumstances, you have the right to receive the personal information about you that you have provided to us in a structured, commonly used, and machine-readable format.
• Object to Processing: You may, as permitted by law, request that we stop processing your personal information.
• Non-Discrimination: We will not discriminate against individuals who exercise any of their rights described in this Privacy Policy, nor will we retaliate against individuals who exercise these rights.
• Opt-Out of the “Sale” and “Sharing” of Personal Information (Alberta Residents): Subject to certain exceptions, Alberta residents have the right to opt-out of the “sale” or “sharing” of their personal information. Making personal information (such as online/device identifiers, browsing activity, or geolocation) available to social media platforms and ad networks to deliver interest-based ads to you may be considered “sharing” under Alberta law (meaning cross-context behavioral advertising). To opt-out of the “sharing” of your personal information as described, please use the “Do Not Sell or Share My Personal Information” button at the bottom of our Sites, or click here.

How to Exercise Your Rights

Please be aware that the rights described above have exceptions and limitations. Your specific rights and our responses will depend on the details of your request. If you choose to exercise any of these rights under applicable law, we will respond within the legally required timeframe. In certain situations, we may need to limit or deny your requests to access or delete your information, for example, if the law permits or requires us to do so, or if we cannot adequately verify your identity.

If you are an Alberta resident, an authorized agent can make a verifiable request on your behalf. If you designate someone to submit requests for you, we will need verification that you have given them permission to do so.

In all cases, your request must: (i) provide enough information for us to reasonably confirm that you are the individual whose personal information we collected or their authorized representative; and (ii) describe your request in sufficient detail for us to properly understand, evaluate, and respond to it. We will only use the personal information provided in a verifiable consumer request to verify the requestor’s identity or their authority to make the request.

To submit a request to exercise any of these rights (if they apply to you), please use the contact information provided in the “Contact Information” section of this Privacy Policy.

How We Secure Your Personal Information

Team Made General Solutions Inc. is dedicated to:

• Taking steps to protect all personal information you provide to us.
• Working to ensure it remains confidential and secure.
• Taking reasonable measures to respect your personal privacy.

All our data is stored in written or electronic formats on our servers, computers, and in various physical locations. We maintain physical, electronic, and procedural safeguards to protect your personal information from misuse, unauthorized access or disclosure, and loss or damage caused by computer viruses and other threats. Access to personal information is restricted to staff members, joint venture partners, subsidiary companies, and third parties who need to know that information for the purposes outlined in this Privacy Policy.

However, it’s important to remember that no method of internet transmission or electronic storage is completely secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee its absolute security. If we are legally required to inform you of any unauthorized access to your personal information, we may notify you electronically, in writing, or by telephone, if permitted by law.

Our Site allows you to create an account, and you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password and for any access to or use of your account by someone else who has obtained your password, whether or not such access or use has been authorized by you. Please notify us immediately of any unauthorized use of your password or account.

How Long We Keep Your Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy (unless a longer retention period is required ¹ by applicable law). We will not keep your personal information beyond this period, and its retention will be subject to periodic review. We may retain an anonymized form of your personal information, which will no longer identify you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Cookies and Tracking Technologies

Our Site uses “cookies,” which are small text files that may be placed on your computer’s hard drive by your web browser when you first visit. We use these cookies to ensure our Site functions properly, to remember information about your visit (such as the pages you viewed), and to record past activity so we can provide a more tailored experience when you return. You have control over cookies through your internet browser’s settings, where you can choose to automatically reject certain types. By continuing to use our Site without modifying your cookie settings, you consent to our use of all cookies. Please note that if you disable cookies, some features and functionality of our Site may not work as intended.

We use the following types of cookies: 

We may also utilize Adobe Flash technology (including Flash Local Shared Objects or “Flash LSOs”) to provide you with more tailored information, enhance your ongoing access to and use of the Site, and collect and store data about your interaction with the Site. Additionally, our Site or emails might employ pixel tags, web beacons, clear GIFs, or similar technologies to assess the effectiveness of our marketing campaigns, gather statistics on usage and response rates, and for other related purposes.

Commercially Recognized Opt-Out Signals

Team Made General Solutions Inc. generally respects commercially recognized opt-out preference signals, such as Global Privacy Controls (GPC) and Do Not Track (DNT). Please note that our recognition of these signals is limited to the specific device and/or browser sending the signal and does not extend to other devices or browsers you might use to access our Site.

Other Important Privacy Information:

• International Data Transfers: Your personal information is processed in the Canada and may be transferred to other countries where we conduct business. Please be aware that privacy laws in these countries may differ from the laws in your country, and your information may be accessible to government authorities, courts, or law enforcement agencies in those jurisdictions. Specifically, your personal information may be shared within the Team Made General Solutions Inc. and with our outsourced service providers located in the Canada or other countries. By providing your personal information to us, you consent to the transfer, storage, and processing of your information in Canada and other countries as necessary. Where required by applicable law, we will ensure that your privacy rights are adequately protected through appropriate technical, organizational, contractual, or other lawful means.
• Third-Party Applications and Websites: Our Site may contain links to external websites that are not owned or controlled by Team Made General Solutions Inc.. We explicitly disclaim any responsibility or liability for the privacy practices or the content of websites that are not under our control.
• Third-Party Personal Information: If you submit information on behalf of another person, you confirm that you have informed that person about how we may collect, use, and disclose their information, the reason for providing it, how they can contact us, the terms of this Privacy Policy, and that they have consented to such collection, use, and disclosure.
• Changes to This Privacy Policy: We may update our Privacy Policy and practices over time or as required by law. We encourage you to visit our Site periodically to stay informed about our privacy practices. We will post the updated version of the Privacy Policy on our Site and will seek your consent to any changes if legally required.

Contact Information

If you have any questions, comments, or complaints regarding our privacy practices, please contact us at the appropriate address provided below. We will make reasonable efforts to respond to your requests and provide you with additional privacy-related information.

This Privacy Policy includes an “effective” date, which indicates when the current version took effect, and a “last updated” date, which indicates when the current version was last substantively modified.